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At Amager Dokan, we prioritize customer satisfaction above all. We understand that sometimes a product may not meet your expectations, and we want to make the refund and return process as smooth and hassle-free as possible. This policy explains how you can return or exchange products, the conditions for eligibility, and how refunds are processed.

Eligibility for Returns and Exchanges

To ensure your return or exchange is accepted, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging.
• Return or exchange requests must be made within 7 days of receiving the product.
• Products must be accompanied by a receipt or proof of purchase.
• Only defective, damaged, or incorrect items will be eligible for a return or exchange.

Non-Returnable Items
Certain products are not eligible for return or exchange:

• Products that have been used, damaged by the customer, or customized.
• Sale, promotional, or discounted items (unless defective).
• Consumables or perishable items that cannot be resold.

Return and Exchange Process

1. Contact Customer Service:
   To initiate a return or exchange, contact our customer service team immediately after receiving the product. You can reach us at:
   📞 +880 1727-102757
   📧 amagerdokan@gmail.com
2. Provide Order Details:
   Share your order number, product name, and reason for return/exchange. Our team will verify the eligibility and guide you through the next steps.
3. Return Authorization:
   Once your request is approved, you will receive instructions for returning the product, including the return address and packaging guidelines.
4. Package the Product:
   Securely pack the product in its original packaging to avoid any damage during transit. Include all accessories, manuals, and tags.
5. Shipping the Product:
   Send the product via a reliable shipping service. Customers are generally responsible for return shipping charges, unless the return is due to a defective or incorrect item.

Refunds and Replacements

• Once the returned item is received and inspected, we will process your request promptly.
• If approved, a refund will be issued to your original payment method within 5–7 business days.
• Alternatively, you may choose to receive a replacement of the same product at no additional cost.
• Refund amounts will only cover the product cost. Shipping charges, if applicable, are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. Provide clear photos of the damage or defect along with your order details. Our team will arrange for a replacement or refund quickly, ensuring minimal inconvenience.

Important Notes

• We reserve the right to refuse a return if the product does not meet the eligibility criteria.
• All return requests must be communicated through our customer service channels.
• Keep your return shipment tracking number until the refund or exchange is completed.

Customer Satisfaction Commitment

At Amager Dokan, we are committed to delivering high-quality products and exceptional service. Our goal is to ensure that every customer is satisfied with their purchase. If you have any concerns regarding a product, our customer service team is always ready to assist you promptly and professionally.

Contact us for any questions or to start a return or exchange process:
📞 +880 1727-102757
📧 amagerdokan@gmail.com
📍 Address: Jhenidah Sadar, Jhenidah